Frequently Asked Questions

Frequently Asked Questions


When can I receive my order?

All orders will be shipped within 1-2 business days. Shipping service is available Monday to Friday only.

Domestic Shipping

We use UPS for all domestic deliveries. It normally takes 3-7 business days to arrive.

International Shipping

All international orders are delivered by DHL. The delivery period ranges from 4 to 21 business days.

Customs clearance may cause unexpected delays. Preppy Prodigy is not liable for any customs duties and related charges.

How to check order status?

Please email LwinOrphy3165@hotmail.com Our customer team will offer timely assistance. You can also contact us for return, exchange or logistics changes.